Welcome to GoAiChatBot Documentation

GoAiChatBot is an AI-powered customer communication and automation platform designed to help businesses handle conversations smarter, faster, and more efficiently.
It automatically responds to customer queries, suggests relevant products or services, and manages interactions across multiple platforms—without requiring constant human involvement.
Whether you run an eCommerce store, educational institute, agency, or service-based business, GoAiChatBot helps you deliver instant, accurate, and consistent responses 24/7.
From restaurants, export-import businesses, brand promoters, and student visa agencies to travel agencies, real estate companies, clinics, hospitals, law firms, freelancers, consultants, and local shops—GoAiChatBot adapts to any industry where customer communication matters.
No matter your business type, if you receive customer inquiries, GoAiChatBot can automate, manage, and optimize your conversations at scale.

With GoAiChatBot, you can:

Instead of missing leads or delaying responses, GoAiChatBot ensures your customers always get instant support—helping you improve engagement, build trust, and increase conversions.

Create Ai Chat Bot for Your Business

Follow the steps below to create and configure your chatbot in GoAiChatBot.

Step 1: Log in to Your Dashboard

Visit https://app.goaichatbot.com/ and log in using your credentials. After logging in, you will be redirected to your dashboard.

Step 2: Create a New ChatBot

From the dashboard, click on “Create ChatBot”.

You can create multiple chatbots depending on your subscription plan. In most cases, it is recommended to use one chatbot per website or business.

Step 3: Configure ChatBot Settings

Provide the following details to fully customize your chatbot:

ChatBot Name

The internal name of your chatbot.
Example: Sales Assistant, Support Agent

ChatBot Logo

Upload a logo or profile image for your chatbot.
This will be visible to users during chat and helps with branding.

Agent Persona / Role

Define how your chatbot behaves and communicates.
You can select a predefined role (e.g., Sales Executive, Support Agent) or create a custom role.

The chatbot will respond based on this role, so write it clearly if using custom.

Chat Page Title

This is the main heading shown on the chat interface.
Example: Welcome to Our Support Center

Chat Conversation Title

A smaller title shown inside the chat window.
Example: How can we assist you today?

Chat Plugin Floating Text

This is the small text that appears on the floating chat button before opening the chat.
Example: Chat with us or Need help?

Chat Form Title Text (Optional)

If you enable the pre-chat form, this title will appear above the form.
Example: Start a Conversation

Chat Page Color

Choose the primary color of your chat interface.
It should match your brand color for better visual consistency.

Type Effect

Enable or disable typing animation for chatbot responses.
This creates a more human-like conversation experience.

Chat Button Icon

Select the icon for your chat button.
This is the button users click to start a conversation.

Once all fields are completed, save your chatbot and proceed to training and integration.

Managing Conversations

To access and manage conversations:

Go to Dashboard → Conversations → Select ChatBot → View Conversations

Overview

The Conversations section allows you to monitor and manage all customer interactions handled by your chatbot.

Messages from all connected platforms are displayed in a single unified dashboard, enabling you to track, respond, and manage conversations efficiently without switching between channels.

Filtering Conversations by Source

You can filter conversations based on their source to better organize and prioritize responses.

Available options include:

·         All – Displays messages from all connected platforms

·         WhatsApp – Shows conversations from WhatsApp Business

·         Messenger – Displays Facebook Messenger chats

·         Website – Shows conversations from the website chat widget

·         Other channels – Any additional integrations you have connected

This filtering system helps you focus on specific communication channels and manage customer interactions more effectively.

Best Practice

Use filters to monitor platform performance and identify where most customer inquiries are coming from. This helps optimize response strategy and improve customer engagement.

Navigation:
Dashboard → Leads

The Leads section allows you to view customer information collected through your chatbot conversations. This may include email addresses, phone numbers, names, and other submitted details based on your chatbot settings.

You can manage all collected leads from one place and export the data as an Excel file for follow-up communication, customer management, or future marketing campaigns.

Enable Lead Collection

To activate lead collection, follow these steps:

ChatBots → Select ChatBot → Three Dots Menu → Edit ChatBot → Enable “Pre-chat Form”

Once enabled, visitors will be asked to submit basic information before starting a conversation with the chatbot. The submitted data will automatically appear in the Leads section of your dashboard.

Navigation:
Dashboard → Channels → Integrations

GoAiChatBot supports multiple communication channels, allowing you to manage customer conversations from different platforms in one dashboard. You can connect your website, WhatsApp Business, and Facebook Messenger to provide faster and more organized customer support.

Website Integration

Add GoAiChatBot as a live chat widget on your website to automatically answer visitor questions, collect leads, and support customers in real time. The chatbot can be installed using a simple integration code.

WhatsApp Business Integration

Connect your WhatsApp Business number to manage customer conversations directly from the GoAiChatBot dashboard. The chatbot can respond automatically, while your support team can also reply manually when needed.

Facebook Messenger Integration

Integrate your Facebook Page Messenger to handle messages more efficiently. GoAiChatBot can automatically respond to customer inquiries and help manage conversations from your Facebook business page.

All connected channels work together inside one centralized system, making customer communication easier to manage across multiple platforms.

Navigation:
Dashboard → Team → Staff Management
The Staff Management section allows you to add and manage team members who will handle customer conversations from connected channels such as Website Live Chat, WhatsApp Business, and Facebook Messenger.
You can invite staff members directly from the dashboard and assign them access to manage customer interactions. This helps your team work together more efficiently while keeping conversations organized in one place.
Key Features
•    Add multiple staff members to your workspace
•    Manage customer conversations as a team
•    Provide access based on assigned responsibilities
•    Handle chats from different communication channels
•    Monitor active staff members from the dashboard
To add a new staff member, click the “Invite Staff” button and enter the required information. Once added, staff members can access the system according to their assigned permissions and responsibilities.